Returns & Exchanges

At Keyway, we stand by the quality of our electronics and offer a 30-day return window for all products in their original packaging. If you are not completely satisfied with your purchase, we provide a streamlined process for returns, repairs, or full refunds.

Return Process

• 1.
  Initiate Your Request

  Log in to your Keyway account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the electronic device in its original box with all included accessories, manuals, and cables to ensure the item is not damaged during transit.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed to your original payment method within 3-5 business days.